Billing & Refund Policy

1. Subscription Plans

TraderBotz is billed as a monthly subscription. There are no per-trade charges; each plan includes a fair-use daily trade limit per bot, along with per-bot position and instrument limits. See the full plan comparison on our pricing page.

• Starter — $4.99/month: 2 cloud-hosted bots, 6 self-hosted bots
• Growth — $9.99/month: 4 cloud-hosted bots, 12 self-hosted bots, private bots by default
• Pro — $19.99/month: 8 cloud-hosted bots, unlimited self-hosted bots, private bots by default
• Enterprise — custom limits and pricing; contact us

AI Features

AI-powered features run on API keys you supply from your own provider accounts (OpenAI, AWS Bedrock, or Mantle) and are included with every plan at no additional platform cost — you pay your provider directly for usage.

2. Payment Processing

Web payments are processed by Stripe. iOS purchases use Apple In-App Purchase. TraderBotz does not store credit card information. Payment data is held by Stripe and Apple according to their respective policies.

3. Subscription Billing Cycle

Subscriptions are billed monthly and auto-renew until you cancel. You may cancel anytime; access continues until the end of the current billing period.

4. Refund Policy

• Subscriptions: Prorated refund available within the first 7 days of a new subscription.

5. Apple In-App Purchase

Purchases made through the iOS app via Apple In-App Purchase are governed by Apple's refund policies. For refunds on IAP purchases, contact Apple directly through your purchase history or reportaproblem.apple.com.

6. Free Tier

Creating an account is free and requires no payment method. Paper trading on self-hosted nodes is free.

7. Price Changes

We may adjust pricing with 30 days' notice. Notice may be provided via email or in-app. Continued use after a price change constitutes acceptance.

8. Contact

Billing questions: support@traderbotz.com